FAQ Clientes

point Usted determina cuales son los parametros importantes al seleccionar a su traductor.
point You choose from a list of providers most fitting YOUR priorities.
point You know the exact, full price for the job BEFORE you choose a translator (actually, final price can be one of the parameters to help you choose between service providers in the first place...).
point SMARTLATION.COM is a one-stop-shop where you can complete ALL the phases of a translation transaction.
point We are really nice people, and so are our translators!

Although you can find and book translators on SMARTLATION.COM, we are NOT a translation company. Traditionally, most translation companies and websites represent their own, or freelance translators and will not let you choose the language service provider who will actually perform the job for you. Also, since a lot of translation companies and providers will calculate their fees in accordance with the size of the DESTINATION text (the translated material) – when ordering, they will provide only an estimated cost and you will only know the exact, full price after the project is completed. We do not represent but recommend from a variety of vendors. We provide an objective comparison for your search after the most matching service provider and help you make a decision that is as educated as possible. Also, we base the cost on the original SOURCE text (material being translated) so we can provide a full, exact quote for each translator recommended before you make your purchase. Simply put? when it comes to choices, objectivity, cost and general effectiveness... SMARTLATION.COM gives you more! (Please refer to the “What we do” and “How does it work” sections in “Learn More” for more information).

Simple! While traditional translation providers (companies and individual freelancers) will determine parameters such as timeline, expertise, and pricing when you purchase their services, on SMARTLATION.COM you have the ability to specify YOUR preferences and priorities, and receive a list of providers that will work by YOUR requirements and budget. (Please refer to the “How does it work” section in “Learn More” for more information).

SMARTLATION.COM provides you a final price quote for each vendor based on the pricing that specific vendors determine. HOWEVER – you can compare between different providers based on price, so it is much easier to find a translator who will perform the job at your budget or as close to it as is humanly possible. We can safely state that, with SMARTLATION.COM, you have MORE control over the budget than anywhere else we know of.

Our lists of languages and fields of expertise keep growing and are dependent on the information freelance translators provide us. If there is an item you require and you can’t find it on our lists, please feel free to contact us. We will do our best to find a vendor that will perform the required item and add it to our lists. (PLEASE NOTE: sometimes an item might be described differently than the way you would search it, that would happen sometimes with specific fields of expertise, for example...).

Each translation job will take a different amount of time to be completed based on a few variables. First, of course, the timeline depends on the size of the job. Second, each language service provider has his/her own schedule and speed. When you perform a search on SMARTLATION.COM we also show you an estimated time of completion for each translator. It is our recommendation you take this factor into consideration when selecting the service provider you want to use. If time is of the essence on the specific project you have at hand – you can refine the initial search using timeline as a priority for the match results.

SMARTLATION.COM is all about YOUR FREEDOM to choose the translator that fits you best. When you run a search on SMARTLATION.COM, you get a list of translators most fitting your preferences including final quotes for each vendor. You will notice the prices vary from vendor to vendor based on each vendors pricing plan. Don’t see your desired budget in one of those results? No problem! You can now refine your search by clicking the “Search by Price” button. The system will now provide a new list based on the advanced search you just performed and you can find the price you think is reasonable for the job at hand. PLEASE NOTE: take under advisement that one thing might come at the expense of another so, a low price might reflect on the quality, speed or other parameters.

The same way we can. Freelance translators working through SMARTLATION.COM are required to follow the high standards we promise you. That includes, of course, completing the project within the promised timeline. When your project is at the “Ongoing” stage through SMARTLATION.COM, the translator is a required to provide progress reports. Part of the technology advancements on SMARTLATION.COM is the ability to follow these progress reports. If the system foresees a possible diversion from the timeline, it alerts our team who will handle the case, make sure all possible steps are taken for the project to complete on time and, in case the timeline will not be met, will contact you. So, again, we can safely claim that when you choose SMARTLATION.COM as the portal for hiring a vendor for your project – you are in good hands!

After you receive the translated material, we ask you review and approve it. In case the work does not seem to be of the quality you expected when you chose the translator, please notify us immediately (you can do so through the “Contact Us” button). Our team will then determine the true quality of the work performed, submit the results of the inquiry, and mediate between both you and the translator to resolve the issue.

El contacto entre traductores y clientes, en cualquier momento puede realizarse únicamente por medio de Smartlation.com. Puede hacerlo clickeando en el botón "Contacto" y el mensaje llegara automáticamente a su traductor. Compartir información personal con los traductores o contactarlos fuera de la plataforma Smartlation es una violación directa de nuestros términos y condiciones de uso.

Smartlation.com corrobora el progreso de los traductores como mencionamos anteriormente. Si usted no encuentra información sobre el progreso de su proyecto y no fue notificado sobre ningún problema por nuestro sistema o personal, por favor contáctese con nosotros a la mayor brevedad posible para que podamos verificar y tomar las medidas apropiadas a fin de resolver el problema.

SMARTLATION.COM esta en permanente desarrollo para ofrecer a nuestros clientes todas las herramientas y los métodos para interactuar con el sitio incluyendo modalidades de pago. Por el momento aceptamos 3 clases diferentes de tarjetas de credito. También podrá abonar usando su cuenta de PayPal. De tener alguna sugerencia o desear usar un método diferente, por favor no dude en contactarnos.

SMARTLATION.COM no solicita información personal ni pagos por medio de correo electrónico. Si usted recibe algún mensaje de este tipo u otro intento de contacto, por favor, notifíquenos inmediatamente para que podamos corroborar la fuente y legitimidad de esos intentos. En caso de detectar alguna anomalía nos pondremos inmediatamente en contacto con usted a fin de evaluar la seguridad de su información.

Siempre apreciaremos solicitudes y recomendaciones para mejorar nuestro servicio. Por favor, no dude en compartir sus sugerencias con nosotros.